Privacy Notice

Last updated: May 10, 2026

This notice explains how Convene ("Convene", "we", "us") handles personal data when you use our service. Convene is the data controller for personal data we collect about you in connection with the service.

Data we collect

• Account data: name, email, login credentials.
• Service content: meeting setups, prompts, and generated outputs you create.
• Support communications: messages you send us.
• Usage and device data: telemetry, log data, IP address, device identifiers.
• Payment-related data: processed by our payment provider Stripe. We do not store full card details on our servers.

How we use it

• Create and operate your account (contract performance).
• Provide, maintain, and improve the service (legitimate interests).
• Prevent fraud, abuse, and security incidents (legitimate interests).
• Provide customer support (contract performance).
• Comply with legal obligations.
• Send service-related communications and, with consent where required, marketing.

Who we share it with

• Service providers / subprocessors: hosting, database, analytics, AI model providers, customer support tooling.
• Stripe, our payment processor, for processing payments, subscriptions, and related billing operations.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

International transfers

Where personal data is transferred outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions, where applicable.

Retention

We keep personal data only as long as needed to provide the service, meet legal and accounting obligations, and resolve disputes. When no longer needed, data is deleted or anonymised.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to our processing of your personal data, and to withdraw consent. You may also have the right to lodge a complaint with your local data protection authority. To exercise rights, contact us through the service. We aim to respond within one month.

Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect personal data.

Cookies

We use cookies and similar technologies that are essential to running the service (such as keeping you signed in). If we add analytics or marketing cookies, you will be able to manage your preferences.

Contact

For privacy questions, contact Convene through the service.